Privacy Policy

Who We Are

Shop at Sorient (“we”, “our”, or “us”) operates the online bookstore at https://shop.sorient.my. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable laws.

Information We Collect

When you visit, register, place an order, or interact with our website, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Account login information
  • Order history and purchase details
  • IP address
  • Browser and device information
  • Information submitted through contact forms, reviews, or customer support enquiries

How We Use Your Information

We use your personal information to:

  • Process and fulfil orders
  • Deliver products and services
  • Manage your account
  • Communicate regarding orders, deliveries, and customer support
  • Send transactional emails such as order confirmations and invoices
  • Improve our website, products, and customer experience
  • Detect and prevent fraud, abuse, or security threats
  • Comply with legal and regulatory obligations

If you subscribe to marketing communications, we may occasionally send promotional emails. You may unsubscribe at any time.

Comments and Reviews

When visitors leave comments or product reviews on our website, we collect the information shown in the form, together with the visitor’s IP address and browser information to help detect spam and maintain website security.

An anonymised string created from your email address (also known as a hash) may be provided to the Gravatar service to determine whether you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture may be publicly visible alongside your comment or review.

Customer Accounts

If you create an account on our website, we store the personal information you provide in your user profile. You may review, update, or request deletion of your information, subject to legal and operational requirements.

Orders and Payments

When you make a purchase, we collect information necessary to process your order, including billing and shipping details.

Payments may be processed by third-party payment providers. We do not store your full credit card or banking details on our servers unless explicitly stated. Please refer to the privacy policies of the relevant payment providers for details on how they handle your information.

Cookies

We use cookies and similar technologies to improve your experience on our website.

  • Keep you logged into your account
  • Remember items in your shopping cart
  • Save your preferences
  • Improve website functionality and performance
  • Analyse website traffic and usage patterns

You may disable cookies through your browser settings. However, some features of the website may not function correctly if cookies are disabled.

Media

If users are permitted to upload images or files, we recommend removing embedded location information (EXIF GPS data) before uploading. Visitors may be able to download and extract such information from publicly available images.

Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, images, maps, social media posts, or articles from third-party websites.

Embedded content behaves in the same way as if you visited the third-party website directly. These websites may collect data about you, use cookies, embed additional tracking technologies, and monitor your interaction with their content.

Who We Share Your Data With

We may share your information with trusted service providers where necessary to:

  • Process payments
  • Deliver orders
  • Host and maintain our website
  • Send email communications
  • Detect spam and fraudulent activities
  • Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

How Long We Retain Your Data

We retain personal information only for as long as necessary to provide our services, fulfil orders, maintain business records, comply with legal obligations, and resolve disputes.

Order records and related transaction information may be retained for taxation, auditing, and legal compliance purposes.

What Rights You Have Over Your Data

You may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Object to certain processing activities
  • Withdraw consent where applicable

To exercise these rights, please contact us using the details available on our website.

Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through the contact information provided on our website at https://shop.sorient.my.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page together with the updated effective date.

By continuing to use our website after changes are posted, you agree to the updated Privacy Policy.